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Accessibility Statement

Accessibility Statement for the Charnwood Forest Geopark website

This accessibility statement applies to the Charnwood Forest Geopark website and the codebase it uses.

This website is run by Charnwood Forest Geopark, as part of the National Forest Company. We are committed to accessibility, and we want as many people as possible to be able to use this website. For example, this means you should be able to:

  • Zoom in up to 300% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We have also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this website?

We know some parts of this website are not fully accessible:

  • most older PDF documents are not fully accessible to screen reader software
  • Live video streams do not have captions

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, or you cannot view a map on the website and need directions, please contact us:

Email: charnwoodbid@nationalforest.org
Telephone: 01283 551211
In writing: National Forest Company, Enterprise Glade, Bath Yard, Moira, Swadlincote, Derbyshire, DE12 6BA

We will consider your request and get back to you within 20 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of our website. If you find any problems that aren’t listed on this page, or think we’re not meeting accessibility requirements, contact us at: charnwoodbid@nationalforest.org

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your issue or complaint, you can contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

For people who are D/deaf, hearing impaired or have a speech impediment and want to contact us by phone, please call us using a text relay service.  Our office reception is situated on the ground floor with no steps, wide doors and a reception desk to accommodate visitors in a wheelchair.  We do not currently have audio induction loops, however, you can contact us before your visit to explore options of arranging a British Sign Language (BSL) interpreter, if required.

Email: charnwoodbid@nationalforest.org
Telephone: 01283 551211
In writing: National Forest Company, Enterprise Glade, Bath Yard, Moira, Swadlincote, Derbyshire, DE12 6BA

Technical information about this website’s accessibility

Charnwood Forest Geopark, as part of The National Forest Company, is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Content that’s not within the scope of the accessibility regulations

Third Party Content

  • In order to provide enhanced content for our visitor section, we allow organisations to upload some documents that provide more detail on their business, such as menus, posters, leaflets, etc. Whilst we encourage businesses to make their content accessible, we cannot guarantee that all documents meet guidelines. If you encounter a problem with any of these documents please let us know and we will help as best we can.
  • Some forms and user journeys, such as pages within our checkout process, are hosted through third party suppliers and software, that we have no control over.
  • Some of our forms use reCAPTCHA to prevent spam enquiries. Anyone unable to access any part of the site due to the reCAPTCHA can contact charnwoodbid@nationalforest.org
  • We use Mapbox. Mapbox is from a third-party source and its functionality is beyond our control. If you require an accessible map, please contact charnwoodbid@nationalforest.org.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

PDFs and other documents

Many documents are not accessible in a number of ways including missing text alternatives and missing document structure. The accessibility regulations do not require us to update existing PDFs or other documents published before 1 September 2020 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards unless we determine that they represent a disproportionate burden within the meaning of the accessibility regulations.

What we are doing to improve accessibility

We continue to work to improve the accessibility of our website, including working with our third party content providers. We will continue to update this page.

Preparation of this accessibility statement

This statement was prepared on 29 September 2023. It was last reviewed on 29 September 2023.